1. What is your return policy?
In the event you desire to return a product(s) (that's not a sale item), you have fifteen (15) days from date of delivery. In order to return a product for a refund and/or exchange, the product must be free from any wear, tear, washing, damage (including perfumes/odors, make up/deodorant stains), or alterations. All original tags must be attached. To initiate a return or exchange email us at email@example.com.
2. What is your exchange policy?
Because we sell out of inventory so fast, we don't offer exchanges. We treat it as a new order. To process an exchange simply purchase the new product(s) you want in a new order on shopjessakae.com and return the unwanted product(s) to our store address (must be within 15 days of purchase). Refunds will be processed upon receipt of the returned merchandise and should credit back to your account within 7-14 business days.
3. How long does it take to ship?
Orders will be shipped from our warehouse with 1-2 business days after an order is placed. Delivery time is roughly 3-5 business days for US orders and 1-2 weeks for international orders (can be longer depending on your countries customs and local delivery process).
4. Why isn't my tracking working?
Please allow 24-48 hours for tracking to be updated by USPS. Once scanned in by USPS, the tracking will update.
5. Do you ship internationally? How much?
Yes. We ship worldwide for a flat rate of $20.
6. I'm an international customer, why do I have to pay additional fee's at customs?
Before purchasing you should check your country's import tax and or duty charges. Shop JessaKae cannot be held liable for any additional charges, taxes or duties issued by your countries import office. Those charges are the sole responsibility of the importer (you). Import duty and taxes will be different from country to country and depend on the value of the goods you are receiving. We have no control over these charges and we are unable to lower the stated value on any goods we send out.
7. Where are you located?
We are in Bluffdale, Utah.
8. Can I pickup if I'm local?
Yes. Please email us IMMEDIATELY at firstname.lastname@example.org after you order letting us know that you want to pickup.
9. Can I cancel my order?
We ship out pretty fast, so email us immediately at email@example.com to let us know. We can't guarantee that we will be able to cancel your order if it's already been processed to the shipping team.
10. I placed an order and didn't get an email, what do I do?
This happens all the time. Don't worry, you probably just misspelled your email. Just email us at firstname.lastname@example.org and we will update your email to the correct email.
11. How long does it take for me to receive a refund?
Once we receive the item, please allow 3-5 business days for it to be processed. Once it has been processed the money can take up to 5-7 business days to be returned.
12. I received a damaged item, what should I do?
Please email us at email@example.com with pictures of the damaged product. You must email us within the return period about damaged items (15 days).
13. What are your hours of operation?
14. I received a damaged item, what do I do?
Contact us ASAP at firstname.lastname@example.org